Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Nexvo Tech Pte. Ltd.("Nexvo", "we", "us", or "our") governing access to and use of Nexvo Commerce("Nexvo Commerce", "the Platform"), including our website, applications, APIs, marketplace integrations, and related services (collectively, the "Services").

Nexvo Commerce is a software-as-a-service (SaaS) commerce operations platform that enables merchants to connect authorized marketplace stores, manage products, orders, and inventory, monitor operational performance, and leverage AI-assisted insights. By creating an account, accessing the Platform, or using any part of the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

You must be at least eighteen (18) years of age and capable of forming a binding contract to use the Services. The Services are intended for business use by merchants, brands, distributors, and authorized personnel acting in a commercial capacity. You may not use the Services if you are barred from doing so under applicable law or if you have previously been suspended or terminated from the Platform for violation of these Terms.

By using Nexvo Commerce, you represent that all registration information you provide is accurate, complete, and current, and that you will maintain the accuracy of such information throughout your use of the Services.

Access to certain features requires registration for a Nexvo Commerce account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us at support@nexvo.sg if you suspect unauthorized access or a security incident involving your account.

Account administrators may invite team members and assign roles within the Platform. You are responsible for ensuring that all users associated with your workspace comply with these Terms and applicable marketplace policies. Nexvo may refuse registration, reclaim usernames, or suspend accounts that violate these Terms or pose a security or compliance risk.

Nexvo Commerce connects to third-party marketplaces—including Shopee, TikTok Shop, Lazada, and other supported platforms—through official APIs and OAuth-based authorization flows. You must legally own or have explicit permission to connect each store you authorize through the Platform.

By completing marketplace authorization, you grant Nexvo permission to access, retrieve, and process data from the connected store solely to provide the Services you enable, subject to the scopes approved during authorization. You may revoke access at any time through marketplace settings or by disconnecting the integration within Nexvo Commerce. Nexvo does not store marketplace account passwords.

Your marketplace integrations remain subject to each platform's developer terms, seller policies, rate limits, and API documentation. You are solely responsible for compliance with those third-party requirements.

As a merchant or authorized user of Nexvo Commerce, you agree that you will:

• Provide accurate business, contact, and billing information and keep it up to date
• Ensure that all product, pricing, inventory, and order data submitted or synchronized through the Platform complies with applicable laws and marketplace rules
• Obtain all necessary rights, licenses, and consents for data you upload or authorize Nexvo to process
• Use the Platform only for lawful commercial purposes and in accordance with these Terms
• Monitor team access, permissions, and integration settings within your organization
• Respond promptly to operational alerts, compliance notices, and support requests related to your account

You remain solely responsible for your selling activities, customer relationships, fulfillment obligations, and compliance with consumer protection, tax, import/export, and product safety laws applicable to your business.

You agree not to misuse Nexvo Commerce or interfere with the integrity of the Services. Prohibited conduct includes, without limitation:

• Attempting to gain unauthorized access to the Platform, other accounts, or Nexvo systems or networks
• Reverse engineering, decompiling, or attempting to extract source code except where permitted by law
• Scraping, harvesting, or collecting data from the Services without authorization
• Uploading malware, conducting denial-of-service attacks, or otherwise disrupting Platform availability
• Using the Services to transmit unlawful, fraudulent, deceptive, or infringing content
• Circumventing rate limits, security controls, or marketplace API restrictions
• Reselling, sublicensing, or providing unauthorized access to the Services unless expressly permitted in writing by Nexvo

We may investigate suspected violations and cooperate with law enforcement or marketplace partners where appropriate. Violations may result in immediate suspension or termination of access.

We strive to maintain reliable access to Nexvo Commerce but do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to scheduled maintenance, emergency repairs, infrastructure failures, or events beyond our reasonable control. We will use commercially reasonable efforts to provide advance notice of planned maintenance where practicable.

Features, integrations, and user interfaces may evolve over time. We may modify, deprecate, or discontinue certain functionality with reasonable notice when required, particularly where changes affect paid subscription features.

Where Nexvo Commerce exposes APIs or webhook endpoints, your use of those interfaces is subject to applicable documentation, authentication requirements, and usage limits. You may not use Nexvo APIs in a manner that exceeds authorized rate limits, compromises Platform stability, or accesses data outside the scope of your account permissions.

Nexvo does not guarantee that third-party marketplace APIs will remain continuously available, unchanged, or free from errors. Integration behavior may be affected by marketplace policy updates, API versioning, authentication expirations, or regional service disruptions outside Nexvo's control.

The Services may interoperate with third-party marketplaces, payment processors, logistics providers, analytics tools, and other external services. Nexvo does not control and is not responsible for third-party services, their availability, data practices, or terms. Your use of third-party services is governed solely by your agreements with those providers.

Links or references to third-party resources within the Platform do not constitute endorsement. You assume all risk arising from interactions with third parties connected through Nexvo Commerce.

Nexvo and its licensors retain all right, title, and interest in the Platform, including software, designs, trademarks, documentation, and proprietary algorithms. Subject to these Terms and payment of applicable fees, Nexvo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations during the subscription or trial term.

You retain ownership of your merchant data and content submitted to the Platform. You grant Nexvo a worldwide, royalty-free license to host, process, transmit, and display your data solely as necessary to provide, secure, and improve the Services. Feedback you provide may be used by Nexvo without restriction or compensation.

Certain features of Nexvo Commerce may require payment of subscription fees, usage-based charges, or other amounts described in an order form, pricing page, or written agreement. Unless otherwise specified, fees are quoted in the currency indicated at checkout and are exclusive of applicable taxes.

Paid plans, billing cycles, renewal terms, refunds, and invoicing will be governed by the commercial terms presented at the time of purchase or in a separate agreement between you and Nexvo. Failure to pay applicable fees may result in suspension of paid features. Nexvo reserves the right to update pricing for future billing periods with reasonable advance notice.

You may stop using the Services at any time and may request account closure through support channels. Nexvo may suspend or terminate your access immediately if you materially breach these Terms, fail to pay required fees, pose a security risk, or if continued provision of the Services becomes impractical due to legal or regulatory requirements.

Upon termination, your right to access the Platform ceases. Provisions that by their nature should survive termination—including intellectual property, disclaimers, limitations of liability, and governing law—will remain in effect. We may retain and process data as described in our Privacy Policy.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. NEXVO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

NEXVO DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT MARKETPLACE INTEGRATIONS WILL BE UNINTERRUPTED, OR THAT AI-GENERATED INSIGHTS WILL BE ACCURATE, COMPLETE, OR SUITABLE AS THE SOLE BASIS FOR BUSINESS DECISIONS. YOU ARE RESPONSIBLE FOR VALIDATING OPERATIONAL AND FINANCIAL DECISIONS BEFORE RELYING ON PLATFORM OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXVO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF NEXVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY LAW, NEXVO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO NEXVO FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED SINGAPORE DOLLARS (SGD 100).

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, Nexvo's liability will be limited to the fullest extent permitted by law.

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict-of-law principles. You agree that the courts of Singapore shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms or the Services, subject to any mandatory consumer protection provisions that may apply in your jurisdiction.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve disputes through direct communication via support@nexvo.sg.

Questions about these Terms should be directed to Nexvo Tech Pte. Ltd.:

Email: support@nexvo.sg
Website: nexvo.sg
General inquiries: Contact Nexvo

We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through the Platform or by email where appropriate. Continued use after the effective date of updated Terms constitutes acceptance, unless prohibited by applicable law.